Shipping & Returns

We always aim to offer the very best levels of service possible and we really hope that you love our natural skin care products as much as we do, but if for any reason you are not entirely satisfied, you can return your item within 30 days of receiving your order.

If you do wish to cancel an order, or if you are not satisfied with the products sent to you, please email us at hello@serenahaircare.com  to let us know which items you are not happy with and the reasons why you would like to return the item. You can either have a full refund on the cost of the products or you can exchange the product for something else.

Please ensure all returned items are packaged securely and for your own peace of mind, we recommend you send returned items by recorded delivery to ensure you are covered for compensation should it get lost in the post; unfortunately we cannot accept responsibility for returned goods that are lost in transit.

Faulty items or items sent in error

If the product or the container is faulty, or if we've made a mistake with your order and sent you the wrong item, we will also refund the cost of the original delivery and we will also pay the postage costs you have incurred to send back the item.

Please just enclose the till receipt from the post office.

If you are sending back an item please include the following details:

·         Your Full Name
·         Your Full Address
·         Your Order Number
·         Your Reason for returning the products

Please send returned items to: 
170 The Avenue

West Wickham

BR4 0EA

 

Refund time

We will refund you within 10 days of receiving your returned goods. We can only make a refund against the original credit or debit card that you paid with. Your statutory rights remain unaffected. 

 

Secure payments

Is it safe to use my credit card?

We employ Secure Socket Layer (SSL) encryption technology on our site, so you can be assured your order will be placed safely and securely.

We recommend using the most recent version of Google Chrome, Apple Safari, Mozilla Firefox or Internet Explorer when browsing our website.

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